Shipping

On Time Delivery Guarantee

Honey received on or before October 2, 2024 is considered ON TIME.

Honey From The Heart guarantees delivery by Rosh Hashanah for orders that were placed on our website through September 12, 2024. If the package doesn’t arrive on time, we will send a free replacement to the same address, along with a letter of apology, if we are notified of the missing shipment within 60 days of Rosh Hashanah.

On time delivery cannot be guaranteed for orders that were:

Sent to a rejected, incorrect, incomplete or old mailing address

Sent to an address that had a temporary mail hold or forward order between September 6, 2024 and October 2, 2024.

Placed after September 12, 2024

Tracking is not available, so we ask that you contact the recipient after their mail delivery on October 2, 2024 to confirm that the package did not arrive (the absence of a thank you is not sufficient), AND the mailing address on your order was correct, AND they were not away with a mail hold anytime during the delivery window of 9/6/24-10/2/24.

Please wait until after Rosh Hashanah to report a missing shipment — Honey From The Heart’s team will be observing the holiday. Reshipment requests will start being reviewed on October 7, 2024.

How to Report a Missing Shipment:

Email your request for reshipment to [email protected]. All requests must include:

Recipient’s name and mailing address. If you have the order number, please include it as well.

The package hasn’t arrived

The address you provided was and still is correct

They were not away with a mail hold during the delivery window of 9/6/24 – 10/2/24

Shipping Charges

Shipping is free for orders placed THROUGH August 4, 2025. Please refer to the Free Shipping Terms for more details.

After August 4, a shipping charge of $8.00 per jar is added to cover First-Class postage.

We accept orders addressed to APO/FPO/DPO addresses (Army Post Office, Fleet Post Office, Diplomatic Post Office) for an additional $0.00 shipping fee, regardless of order date.

Honey From The Heart only ships within the U.S.

Shipping Methods

Orders that qualify for free shipping are sent by DHL / First Class. Please see the Free Shipping Terms for more details.

Orders of 8 or more jars to a single mailing address may be shipped by UPS Ground.

Orders with paid shipping where several jars are going to a single mailing address, may (at our discretion) be shipped by UPS Ground.

Shipping Schedule

Our goal is for all honey to be received in time for Erev Rosh Hashanah (September 22, 2025). Some free shipping orders may arrive earlier than desired, but we feel this is less of an issue than late delivery.

Free Shipping

Orders with free shipping are scheduled to ship by region as follows:

West Coast: September 6, 2024 (These states are expected to take the longest for delivery.)

Central U.S.: September 10, 2024

East Coast: September 12, 2024

Southeastern U.S.: September 17, 2024

First-Class Mail

Orders submitted by Sunday, September 7th we will GUARANTEE delivery by the holiday. Between September 7 and 11th we will endeavor to deliver the honey by the holiday. After September 11, 2025 delivery cannot be guaranteed.

Orders with shipping charges that are checked out on our website through September 12, 2024 are scheduled to be shipped on September 20, 2024, and are guaranteed to arrive in time for Rosh Hashanah.

Delivery

All orders are shipped from Atlanta, GA.

Free shipping orders can take from a few days to as much as 3 weeks to be delivered, generally depending on the distance from Atlanta.

Orders with shipping charges are sent by First-Class mail and delivery is typically within a week of shipping.

While we will accept orders until Rosh Hashanah, we cannot guarantee that orders placed after September 11, 2025 will arrive by Rosh Hashanah.

For additional shipping information please visit our FAQ page.